Warranty Policy

Thank you for your purchase of SIRUI Optical GmbH professional products! SIRUI Optical GmbH warrants that your purchase is free from defects in materials and workmanship, under normal use during the Limited Warranty period. The warranty period starts on the original date of purchase on your sales receipt. If service is required, please include a copy of the bill of sale and SIRUI Optical GmbH warranty card, with an explanation of the problem. Please store your bill of sale and warranty card in a safe location. Please review below Notice.

SIRUI Optical GmbH Limited Warranties - 6 years for tripods, monopods, heads and accessories; 6 years for Humidity Cabinets (3 years for electronics); 6 years for bags, 1 year for mobile accessories and lenses,2 years for camera lenses - are limited to the repair, adjustment and/or replacement (at SIRUI Optical GmbH or its authorized distributor's option) of defective parts, free of charge (except the cost of shipping to the distributor/service center). Responsibility is limited to actual cost of item.

Prior to sending in a product for repair, please email SIRUI Optical GmbH with questions or problems. For warranty service, all shipping and insurance charges must be prepaid. Include a copy of the sales receipt and an explanation of the problem. The product or defective part(s) may be sent through a local authorized SIRUI Optical GmbH dealer or directly to SIRUI Optical GmbH in the Ernst-Augustin-Str. 1a | 12489 Berlin | Germany.
SIRUI Optical GmbH will not be responsible for expenses, inconveniences, or consequential damages to equipment, or by breach of any expressed or implied warranty.

Out-of-warranty repairs - An estimate (including shipping costs) will be provided by SIRUI Optical GmbH and repairs will begin once the estimate is approved and payment is received. A return shipping fee will be charged for refused estimates.

Warranty is non-transferable.
This warranty covers all defects encountered in normal use of the equipment and does not apply in the following cases:

  1. 1) If the equipment has been serviced by other than an authorized SIRUI Optical GmbH distributor or service center.
  2. 2) Damage to the equipment due to modification (including, but not limited to, the removal of ballhead clamps), overloading, mishandling, abuse, accident, sand*, corrosives, water damage* or not following operating instructions.
  3. 3) No valid proof of purchase is provided.
  4. 4) Damage caused by acts of nature (including, but, not limited to fires, floods or earthquakes).
  5. Attention: Please do not send any products to the above address until you have spoken with someone from our technical support team.

SIRUI Optical GmbH does not provide support of any kind for SIRUI products purchased from unauthorized SIRUI Optical GmbH resellers - this policy will be followed without exception. If you buy a SIRUI product from an unauthorized dealer via FBA (Fulfilled By Amazon) or other in-store or online dealers/sellers, you will not receive China repairs, parts or technical support. This policy also applies for online purchases made through re-sellers outside of China (i.e. – shipped from Europe, Japan, U.S., etc.).

Note: Local law may provide different rights and you may be covered by consumer protection laws or regulations in the state of purchase or, if different, your state of residence, and the benefits conferred by SIRUI Optical GmbH’s Limited Warranty are in addition to all rights and remedies conveyed by such consumer protection laws and regulations, including but not limited to these additional rights.